Website UrbanSole
Comfortably Yours
Career Opportunity: Customer Support Officer
UrbanSole, one of Pakistan’s most recognized footwear brands known for its “Comfortably Yours” philosophy, is expanding its team in Lahore. The company has announced an exciting career opening for the position of Customer Support Officer at its DHA Phase 8 office. This role is perfect for energetic individuals who are passionate about providing world-class service and maintaining high levels of customer satisfaction in the retail and e-commerce sector.
As a Customer Support Officer, you will be the front face of the brand, handling direct communications with a diverse customer base and ensuring that every interaction reflects UrbanSole’s commitment to quality and care.
Official Company Profile & Contact Details
UrbanSole is a leader in the footwear industry, providing premium quality products across Pakistan. Interested candidates for the Customer Support Officer role can find the official contact information below:
Organization: UrbanSole.
Work Location: DHA Phase 8, Lahore.
Official Website: www.urbansole.com.pk
Recruitment Email: recruitment@urbansole.com.pk
Key Responsibilities and Functional Duties
The Customer Support Officer will be tasked with several critical operational responsibilities to ensure a seamless customer journey:
Inbound & Outbound Communication: Professionally managing both inbound and outbound calls, as well as handling customer queries through Meta platforms (Facebook & Instagram), WhatsApp, and email.
Complaint Resolution: Responding to customer complaints promptly and ensuring timely resolution to maintain brand loyalty.
Logistics Coordination: Coordinating and collaborating with courier/logistics partners regarding order dispatch, real-time tracking, and addressing delivery issues.
Data Management: Maintaining highly accurate records of all customer interactions, feedback, and follow-ups in the company’s database.
Internal Collaboration: Working closely with internal departments like sales and warehouse to ensure smooth order processing and overall customer satisfaction.
Educational and Professional Requirements
To qualify for the Customer Support Officer position at UrbanSole, applicants must fulfill the following criteria:
Qualification: A Bachelor’s degree (preferred) or a related academic field.
Professional Experience: Candidates should have 1 to 2 years of hands-on experience in a customer support or call center environment.
Language Skills: Excellent verbal and written communication skills in both English and Urdu are mandatory.
Soft Skills: Strong coordination, problem-solving, and multitasking abilities are required to manage high volumes of work.
Application Procedure: How to Apply
UrbanSole invites enthusiastic professionals to join their team through a straightforward application process:
Email Submission: Interested candidates can apply by sending their updated CV to recruitment@urbansole.com.pk
Shortlisting: Only candidates meeting the specified experience and education criteria will be contacted for further assessment.
Important Career & Reference Links
Official Career Page: UrbanSole Careers
Internal Link: General Worker Jobs at JINN Petroleum
Internal Link: Assistant Manager Accreditation Jobs UMT Lahore
Quick Job Summary Table
| Feature | Details |
| Organization | UrbanSole |
| Position | Customer Support Officer |
| Location | DHA Phase 8, Lahore |
| Qualification | Bachelor’s Degree |
| Experience | 1 – 2 Years |
| Apply Via | recruitment@urbansole.com.pk |
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